Orders are packaged mostly between 24 and 48 hours after received it, not including Sundays and Holidays. If your chose a faster delivery service (USPS Priority, UPS next day, Three-Day select, etc), your order still will be ship between 24 and 48 hours. Please understand that due to volume, we need time enough to process the order and pack it properly. In some extremely rare occasions, orders can take a little bit longer if an specific item is in back order. We will let you know by email if that happens with your order.
Most Fresh herbs orders are sent Priority to guarantee the order gets to the destination as fresh as possible. Please choose "Priority USPS" as a method of delivery for fresh herbs. In any case, Botanica Nena is not responsible for any delays due to circumstance out of our control such as weather conditions, flight delays, etc. Whichever shipment choice you make, we will provide you with a link to track your package online.
If you decide to refuse any shipments from Botanica Nena, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments) and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
International buyers are responsible for any customs, licenses and importing s charges in the country of destination fees at destination. I some countries there is a license needed to import wooden items, herbs, seashells, and products made out of seeds, grains or animal parts. In some others, such products are not allowed. please consult with your customs broker, we are not responsible and we can not predict such laws in every country we ship to.
BACK ORDER / OUR-OF-STOCK ITEMS
We pride ourselves on having the most complete religious brick-and-mortar and on-line stores, and have a fully organized inventory system. But due to volume, the large number of items we carry and circumstances beyond our control, in some rare ocasions some items might be out of stock. We will refund your the money for those items immediately rather than having them on Back order. We will email you if that happens before sending you the order.
SHIPMENT DAMAGES AND/OR SHORTAGES
Should packages being received be damaged, broken or opened resulting in shortage of merchandise in that particular package, the delivery driver must mark this on his or her delivery sheet before you sign as having received the shipment. Immediately file a claim with the carrier.
Please retain the merchandise and packaging material for inspection by carrier. You cannot recover for damages without these items. Packaging is done very carefully, we use 3/4" inch bubble wraps for any delicate items such porcelain and clay and double-layer boxes, and regular bubble whap for the rest. It is important you check immediately that you received all the items listed as shipped on order before discarding packaging. If you see that an item and/or items are missing you must file a claim to us within 5 days of receipt of order.
All Sales are Final and no Returned Merchandise is accepted unless authorization has been given. All claims must be made within 5 days from receipt of order. There is a 15% restocking charge on each order unless fault or error is ours. Shipping fees will not be refunded unless fault or error is ours and authorization was given. Please open your packages immediately and inspect for damage or shortages. If your order has been processed and/or picked and you request the order to be canceled before it ships, there will be a 15% restocking fee.